is a measure of how products and services supplied by a company meet or exceed customer expectation. Jackson Aerospace focuses significant resources on taking care of our customers because we understand that customer service is directly related to our success. Each and every day our number one priority is to ensure that our customers are satisfied. We believe that satisfying a customer is more than just providing a part they need at a competitive price when they need it. To us customer satisfaction means:
Here at Jackson Aerospace we’re all about one thing: THE CUSTOMER!
- Availability of staff and timely response to Customer inquiries.
- A Professional and knowledgeable sales team able to provide alternative solutions that meet or exceed the customer’s needs.
- Addressing customer concerns professionally and effectively in a manner which exceeds customer expectations and results in a satisfactory solution for the customer.
- Proactively providing status on delayed, current and future orders.
- Expediting critical orders to assist in meeting customer deadlines. (AOG, line down situations)
- Facilitating discussion between our customers and sole source/sub-tier suppliers to address outstanding quality issues.
- Confidentiality of customer information and contacts.
Customer Service – Ann Sobolowski
Call: (310) 532-8450 ext.101
V.P. of Sales & Marketing – Benn Jackson IV
Call: (310) 532-8450 ext.105
Quality Control Manager – Greg Mollner
Call: (310) 532-8450 ext.109